Poor Customer Service Examples Deal
WHAT IS BAD CUSTOMER SERVICE? 5 EXAMPLES OF POOR CUSTOMER …
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Estimated Reading Time 9 minsLocation 989 Market St, San Francisco, 94103, CAPublished Mar 24, 2021
- Problem: The business doesn’t seem to feel bad for the upset customer. “I got ribs at a barbecue place in my town, and they had squeeze bottles with barbecue sauce on the tables.
- Problem: The company is difficult for customers to reach. “I needed some help, so I opened the app, but there wasn’t a way to message customer service.
- Problem: Your automated phone prompts are hurting more than they’re helping. “I really needed to talk to someone because my problem was complicated, but when I called the customer service number, I had to go through all these prompts that got me nowhere.
- Problem: Your wait times are ridiculously long. “One time, I was put on hold for more than an hour. I wanted to give up, but I couldn’t, so I just had to sit there listening to smooth jazz, waiting to talk to someone.
- Problem: You transfer callers so many times they get whiplash. “I called customer service with a question about a healthcare bill. The person who answered the phone said they had no idea why I was given that number because she wasn’t in billing.
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